1. Overview
This Privacy Policy applies to DV Legacy Property Group Pty Ltd (ABN 86 702 125 577), trading as DV Legacy Property Group, and describes how we collect, hold, use and disclose personal information relating to our property investment and management services in Perth, Western Australia.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it. By engaging our services, using our website at https://dvlegacypropertygroup.site, or otherwise providing us with your personal information, you consent to the practices described in this policy.
2. The Australian Privacy Principles
The Australian Privacy Principles set out standards, rights and obligations around the collection, use, storage and disclosure of personal information, and an individual's right to access and correct it. We take all reasonable steps to ensure our handling of personal information complies with the APPs, including:
- APP 1 – open and transparent management of personal information;
- APP 2 – anonymity and pseudonymity where practicable;
- APP 3 – collection of solicited personal information;
- APP 4 – dealing with unsolicited personal information;
- APP 5 – notification of the collection of personal information;
- APP 6 – use or disclosure of personal information;
- APP 7 – direct marketing;
- APP 8 – cross-border disclosure of personal information;
- APP 9 – adoption, use or disclosure of government related identifiers;
- APP 10 – quality of personal information;
- APP 11 – security of personal information;
- APP 12 – access to personal information;
- APP 13 – correction of personal information.
3. What Personal Information We Collect
The types of personal information we may collect include:
- your name, contact details (email address, postal address) and preferred method of communication;
- property details, tenancy information and records relating to properties we manage on your behalf;
- financial and payment information necessary for rent collection, disbursements and invoicing;
- identification information required by law, including under anti-money laundering and tenancy legislation;
- enquiry details, correspondence and records of your interactions with us;
- website usage data collected through cookies and similar technologies.
We only collect personal information that is reasonably necessary for one or more of our functions or activities, and we collect it by lawful and fair means.
4. How We Collect Personal Information
We generally collect personal information directly from you, such as when you submit an enquiry or quote request through our website, correspond with us by email, enter into a management agreement, or communicate with our team. We may also collect information from third parties where you have consented, or where authorised or required by law, such as from referees, tradespeople, tribunals or government agencies.
5. Why We Collect, Hold, Use and Disclose Personal Information
We collect, hold, use and disclose personal information to:
- provide property investment and management services to our clients;
- respond to enquiries and prepare quotes and proposals;
- manage tenancies, including applications, agreements, inspections and rent collection;
- carry out marketing, market research and business development, where you have consented or where permitted by law;
- meet our legal, accounting, taxation and regulatory obligations;
- protect the security and integrity of our business and website.
We will not use or disclose your personal information for direct marketing without the consent or authorisation permitted under APP 7, and every marketing communication we send will include a simple way to opt out.
6. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary for the purposes set out above, including to tradespeople and contractors engaged on managed properties, insurers, accountants, auditors, legal advisers, debt collectors, payment processors, and government bodies such as the Australian Taxation Office. We do not sell personal information. Where personal information is disclosed to service providers located outside Australia, we take reasonable steps to ensure those recipients handle the information consistently with the APPs.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, analyse traffic and enhance your experience. You can configure your browser to refuse cookies, although some features of the website may not function correctly as a result. Aggregated, de-identified analytics data may be used to understand how visitors use our site.
8. Security of Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes appropriate physical, electronic and managerial safeguards. When personal information is no longer required for the purpose for which it was collected, and we are not required by law to retain it, we take reasonable steps to destroy or de-identify it.
9. Access and Correction
You may request access to the personal information we hold about you, or request corrections to ensure it is accurate, up to date, complete and relevant. To make a request, please email us using the details below. We will respond within a reasonable period. There is generally no charge for access requests; however, we may charge a reasonable fee for providing a copy of your information, which we will advise you of before proceeding.
10. Complaints and Enquiries
If you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), or if you have any questions about this policy, please contact us. We take privacy complaints seriously and will acknowledge and investigate your complaint promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Contacting Us
For all privacy matters, please contact DV Legacy Property Group Pty Ltd:
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. This policy was last reviewed for compliance with the Australian Privacy Principles.